This course is designed to give graduates career
training in an exciting global industry. It is focused on providing
the knowledge and skills for career mobility into positions including,
travel consulting, working in airline reservations, or tour planning
and operating. With a strong practical emphasis, the program includes
training in planning, building, marketing and managing a business
operating in the Travel & Tourism Industry. A Tourism qualification
can lead to work and further study abroad.
All of our courses are delivered by trained,
professional staff and lead to nationally-recognised qualifications.
Our training is module-based which means that we can offer students
a flexible mode of entry often commencing every Monday of the academic
calendar. Students benefit from a wide diversity of classmates
from both local and international backgrounds providing a rich
learning environment in all our certificate and diploma courses.
Students entering this field of study seeking
rewarding careers in the airlines, tour booking and wholesale tour
operations industry are equipped with manual and computer based
reservation systems and tour marketing knowledge to gain a competitive
advantage in the tourism industry.
Positions in the tour package development, optional
tour marketing and the airlines industry does not only exist domestically
but internationally. This opens a wide world of job opportunities
in tourism based industries. Many tourism graduates use their qualifications
in the wholesale and tour guiding industry to administer the daily
operations and bookings of tours that extend from rewarding ocean
cruises to 4WD trekking and restaurant dining. If you are concerned
about your English Language skills, consider combining your Commercial
Cookery studies with a course in our English Language School.
| Course
Content |
Code |
| Work with Colleagues and Customers: This unit
deals with the interpersonal, communication and customer service
skills required by all people working in the tourism and hospitality
industries. This is a core unit which underpins all other competencies
dealing with colleagues and customers and applies to all levels
and sectors of the industry. |
THHCOR01B |
| Work in a Socially Diverse Environment: This
unit deals with the cultural awareness that is required by
all people working in the tourism and hospitality industries.
It includes the cultural awareness required for serving customers
and working with colleagues from diverse backgrounds. |
THHCOR02B |
Follow Health, Safety and Security
Procedures: This unit
deals with the skills and knowledge required to follow health,
safety and security procedures. This unit applies to all
individuals working in the tourism and hospitality industries. |
THHCOR03B |
Develop and Update Hospitality Industry Knowledge: This
unit deals with the skills and knowledge required to access,
increase and update knowledge of the hospitality industry
including different industry sectors and relevant industry
legislation. This knowledge underpins effective performance
in all sectors and applies to all people working in the hospitality
industry. In-depth knowledge is therefore not required. |
THHHCO01B |
| Deal with Conflict Situations: This unit deals
with the skills and knowledge required to handle difficult
interpersonal situations both with customers and colleagues.
The unit covers the conflict resolution skills required by
all people working in the tourism and hospitality industry
to address the conflicts which may arise in day-to-day work
activities. It does not include formal negotiation, counseling
or conducting mediation. |
THHGCS03B |
| Coach Others in Job Skills: This unit deals with
the skills and knowledge required to provide on-the-job coaching
to colleagues. This unit has no parity with National Workplace
Trainer standards, but reflects the situation in many tourism
and hospitality workplaces where 'buddy' systems and on job
coaching are extremely common. |
THHGTR01B |
| Monitor Work Operations: This unit deals with
the skills and knowledge required to oversee and monitor the
quality of day-to-day work operations within a tourism or hospitality
context. As such it includes the fundamental knowledge of management
roles and responsibilities. Team leaders, supervisors or managers
would carry out the roles covered in this unit. |
THHGLE01B |
Implement Workplace Health, Safety and Security
Procedures: This unit deals with the skills and knowledge required to
oversee and monitor the quality of day-to-day work operations
within a tourism or hospitality context. As such it includes
the fundamental knowledge of management roles and responsibilities.
Team leaders, supervisors or managers would carry out the
roles covered in this unit. |
THHGLE01B |
| Lead and Manage People: This unit deals with
the skills and knowledge required by managers, supervisors
and team leaders to lead and manage teams of people in the
workplace, including volunteers where appropriate. The unit
focuses on leadership, motivation and teamwork. |
THHGLE08B |
Interpret Financial Information: This unit deals with the
skills and knowledge required to interpret the types of financial
information used by operational supervisors and managers
in their day-to-day work activities. It focuses on understanding
of key financial terminology, different types of financial
reports and on how financial information is used in the management
of a business. |
THHGFA06A |
| Develop and Implement Operational Plans: This
unit deals with the skills and knowledge required to undertake
workplace planning. It focuses the skills needed by frontline
managers to develop and implement a range of planning initiatives.
As such the unit focuses on key planning skills and underpins
a range of other leadership units which deal with planning
in specific contexts. |
THHGLE03B
|
| Establish and Maintain a Safe and Secure
Workplace: This unit deals with the skills and knowledge required to manage
health, safety and security issues within a tourism or hospitality
context. It focuses on the establishment and monitoring of
frameworks, systems and procedures. |
THHGLE04B |
| Communicate on the Telephone: This unit deals
with the skills and knowledge required to communicate effectively
on the telephone. It is an essential skill for large numbers
of people working in all sectors of the tourism and hospitality
industries. |
THHGGA01B |
| Manage Quality Customer Service: This unit deals
with the skills and knowledge required to manage customer service
quality in the workplace within a tourism or hospitality context.
It focuses on the need to develop pro-active approaches to
service quality issues with some strategic focus. Managers
and some supervisors would generally undertake this role. |
THHGLE11B |
Establish and Conduct Business Relationships: This unit
deals with the skills and knowledge required to manage business
relationships with customers or suppliers within a tourism
or hospitality context. It focuses on the relationship building
and negotiation skills required by specialised sales and
marketing personnel and managers in the industry. This unit
therefore covers skills generally not required for operational
staff. |
THHGCS08B |
| Prepare and Monitor Budgets: This unit deals
with the skills and knowledge required usually by managers
and supervisors to prepare and monitor budgets. While the nature
of the budget may vary, the unit focuses on the key managerial
skills of analysing financial information to inform the budget
development process, drafting a budget and the vital role of
monitoring budget performance over time. |
THHGLE14B |
| Develop / Maintain Legal Knowledge for
Business: This unit deals with the skills and knowledge required to ensure
business compliance with legislation governing the tourism
and hospitality industries. It applies to senior personnel
and managers. Knowledge of specific legal issues is covered
within many other units; therefore there is some overlap with
this unit. Repetition should be avoided in training and assessment. |
THHGLE20B |
| Manage Finances Within a Budget: This unit deals
with the skills and knowledge required to take responsibility
for budget management where others may have developed the budget. |
THHGLE13B |
| Perform Office Procedure: This unit deals with
the skills and knowledge required to complete a range of routine
office procedures and activities including writing simple correspondence.
It does not cover specific financial skills which are found
in other units such as THHGFA01B Process financial transactions. |
THHGGA02B |
| Use Business Technology: This unit covers the skills and knowledge required to
select, use, and maintain business technology. This technology includes the
effective use of computer software to organise information and data. This unit
is related to BSBCMN307A Maintain business resources. |
BSBCMN205A |
| Produce Simple Word-Processed Documents: This
unit covers preparation and production of short routine letters,
notes, memos and records using word processing software. This
unit is related to BSBCMN107A Operate a personal computer,
BSBCMN108A Develop keyboard skills and BSBCMN306A Produce business
documents. |
BSBCMN213A |
| Manage Projects: This unit deals with the skills
and knowledge required to manage major projects within a tourism
or hospitality industry environment. Managers and team leaders
would generally undertake this role. This unit does not reflect
the skills required by operational staff. |
THHGGA09B |
