Work with colleagues and customers
This unit deals with the interpersonal, communication and customer service skills
required by all people working in the tourism and hospitality industries. This
is a core unit which underpins all other competencies dealing with colleagues
and customers and applies to all levels and sectors of the industry. |
THHCOR01B |
Working in a socially diverse environment
This unit deals with the cultural awareness that is required by all people working
in the tourism and hospitality industries. It includes the cultural awareness
required for serving customers and working with colleagues from diverse backgrounds. |
THHCORO2B |
Communicating on the Telephone
This unit deals with the skills and knowledge required to communicate effectively
on the telephone. It is an essential skill for large numbers of people working
in all sectors of the tourism and hospitality industries |
THHGGA01B |
Developing and update hospitality industry knowledge
This unit deals with the interpersonal, communication and customer service skills
required by all people working in the tourism and hospitality industries. This
is a core unit which underpins all other competencies dealing with colleagues
and customers and applies to all levels and sectors of the industry. |
THHHCO01B |
Processing financial transactions
This unit deals with the skills and knowledge required to process simple financial
transactions in a range of tourism and hospitality contexts. These fundamental
skills are essential for many people in a frontline customer service role in
a range of tourism and hospitality contexts. |
THHGFA01B |
Following health, safety and security procedures
This unit deals with the skills and knowledge required to follow health, safety
and security procedures. This unit applies to all individuals working in the
tourism and hospitality industries. It does not cover hygiene which is found
in the unit THHGHS01B Follow workplace hygiene procedures. |
THHCOR03B |
Follow workplace hygiene procedures
This unit deals with the skills and knowledge required to follow key hygiene
procedures which apply in hospitality and tourism enterprises. It is particularly
relevant to staff working in kitchens, housekeeping, food and beverage and
tour operations involving the preparation of food. This unit addresses the
key requirements of the National Food Safety Guideline Standard GFSBFSPA Follow
basic food safety practices. |
THHGHS01B |
Operate a Bar
This unit deals with the skills and knowledge required to carry out bar operations
in a range of hospitality enterprises. It reflects the role of a bar attendant.
The Unit THHGFA01B Process financial transactions covers the pre-requisite
cash-handling skills required for this unit. |
THHBFB01B |
Clean and Tidy bar areas
This unit deals with the skills and knowledge required to provide general assistance
in a bar area. It reflects the role of a 'bar useful' or may be part of the
role of a bar attendant. |
THHBFB00B |
Provide responsible service of alcohol
This unit deals with the skills and knowledge required to satisfy the requirements
for responsible service of alcohol under State/Territory legislation. All persons
undertaking training as part of a National Certificate in the service of alcohol
must complete this unit. All elements are undertaken in accordance with legal
provisions of the relevant liquor legislation. Evidence of competence must
include demonstrated knowledge of legislation as detailed throughout the unit
and in the Evidence Guide. It must also include knowledge of the underpinning
reasons for and benefits of responsible service of alcohol reforms. |
THHBFB09B |
Provide responsible gaming services
This unit deals with the skills and knowledge required to satisfy the relevant
State/Territory legislative requirements and codes of practice to provide responsible
gambling services and to provide information and assistance to customers. In
some States and Territories this is referred to as responsible conduct of gambling
(RCG). This unit is appropriate for all staff working in a gambling environment. |
THHADG03B |
