Mackintosh College

Mackintosh | Courses | Business (Customer Contact)

CERTIFICATE III IN CUSTOMER CONTACT

Course Content

Course Fees

Enrolment Info


Course Code:	BSB30207
Course Length:	5 weeks
Contact Hours:	20 hours per week

Retaining a detailed knowledge of business theory combined with practical skills is the formula that will lead you to a successful career in business. Effective customer service is what will transform an average business operation into a business leader. This course will provide graduates with the opportunity to operate effectively in positions in a variety of roles including sales, customer service and call centre operations. From market research to customer behaviour, this course will introduce you to all the product and sales strategies required for the up and coming campaign. Students learn how to define their customers' needs and design their products and business to meet these needs.

CAREER PROSPECTS

On Successful completion of the course, Students will be industry ready and will be able to look at taking on various positions in areas such as:

• Contact / Call Centre Representative

• Customer Service Representative

• Retailing

These are just some of the potential roles students can be employed in dependant on experience.

COURSE CONTENT

Course Content	Code
Use multiple information systems This unit deals with the skills necessary to use and manage information systems to maintain product information and customer information.	BSBCCO301A
Deliver and monitor a service to customers This unit deals with and teaches the skills required to identify customer needs and monitor the service provided to customers.	BSBCUS301A
Apply knowledge of OHS legislation in the workplace This unit deals with the skills and knowledge required to apply understanding of occupational health and safety in the workplace including legislation, compliance, codes and standards.	BSBOHS301B
Develop product knowledge This unit deals with the skills and knowledge required to develop product knowledge in preparation for the sales process.	BSBPRO401A
Work effectively with others This unit deals with the skills and knowledge required for group work promoting team effectiveness and includes effectively dealing with issues, problems and conflict.	BSBWOR203A
Organise personal work priorities and development This unit deals with the skills and knowledge required to organise and prepare own work schedules, to maintain competence and seek feedback on performance.	BSBWOR301A
Conduct a telemarketing campaign This unit deals with the skills and knowledge required to undertake a telemarketing campaign which may involve inbound and outbound calling.	BSBCCO303A
Provide sales solutions to customers This unit deals with the skills and knowledge required to process sales enquires requiring complex solutions and follow up to ensure customer satisfaction.	BSBCCO304A
Process customer complaints This unit deals with the skills and knowledge required to handle formal and informal negative feedback and complaints from customers.	BSBCMM301A
Identify sales prospects This unit deals with the skills and knowledge required to identify potential sales prospects through application of prospecting methods.	BSBSLS402A
Present a sales solution This unit deals with the skills and knowledge required to present a sales solution which responds to the specific buying needs of the client.	BSBSLS403A
Support post-sale activities This unit deals with the skills and knowledge required to attend to post sale activities that build and strengthen the partnership between a salesperson and the client and enhance future sales prospects.	BSBSLS405A

COURSE FEES

Student Payment Information

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Domestic Students	Fee
Application Fee	$ 150
Course Fee	$ 3,999
Materials Fee	$ 150

*These fees to not apply for applicants under the Productivity Places Program*

ENROLMENT INFORMATION
The student handbook can be viewed here. The handbook contains relevant information for enrolling into a course at Mackintosh College.

ENTRY REQUIREMENTS

Click here to view the entry requirements for Mackintosh College courses.

DELIVERY & ASSESSMENT METHODS

Most classes are conducted in an interactive fashion. Students are expected to ask questions and actively contribute to class discussions and be involved. A student needs to be an active member of the class rather than a passive member. Students are required to comply with college policy on attendance and academic performance. At the start of each module students are notified of the content, assessment methods, time frames and targeted outcomes.

COURSE OUTCOME

On successful completion of the Certificate III in Customer Contact the student will be awarded a nationally recognised Certificate by Mackintosh International College (Australia).